I've just finished a phone call with Play.com that has helped me save a fortune in future expenses, because I won't be spending another penny with them ever again.
I ordered a digital download from them back in February for my daughter (she was seeking the music score from the film "Twilight" and no shops stocked it). I placed the order and waited for the email confirming it was ready.
It arrived, and so did the frustation.
Everytime we attempted to download the album we were given an error message saying that Play was undergoing maintenace. This went on for a week before my first phone call. They promised to look into it and email me a response.
Guess what - no email, no response, no download.
Today I phoned them to see what was going on. There was (apparently) a note on their system saying everything was fixed. Not according to my, or my daughters, computer when we tried downloading earlier today.
I've asked for a refund (wonder how long before that gets sorted), and found another download site that, as I write, is downloading the tracks successfully.
Well done play. A customer lost through the inability to communicate with your customers.
