So I rang my insurance company yesterday to ask about how my critical illness cover will be affected by recent events. Today a claims advisor rang me back to "have a chat" about what had happened. Apparently they don't send out claim forms anymore. Oh no - they have a much better system!!
I tell them what happened, and they write it all down in a letter that they then post to me. I read it, and see if I agree with what I said (??). I sign it, and give permission for them to then get medical details from the hospital and doctor. They then sit down and decide whether or not I am covered. This last bit will take them 7 weeks apparently.
Are they hoping that I'll have another attack and not continue with a claim? Is this why it takes them so long? Why can't they just ring my doctor and ask one question - "Did he have a heart attack?" When the doctor says yes, hand over the money. Simple. Surely?
{Calm thoughts - deep breath - calm thoughts}
